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30 Day Money-back Guarantee

Satisfied customers are our main goal at

If for any reason, you are not completely satisfied with the piece you buy from Pearlhours, we guarantee a convenient full Money-back refund within 30 days.

If returning an item, please take a few moments to fill out the feedback form, in order to help us improve our products.

When returning a piece for exchange or refund, customer is responsible for shipping charges from his/her country to

Convenient Steps

At first, please email to tell us your intention of exchange or refund, as well as purchase details such as the date you bought the item, the amount you paid, or the new pearl jewelry you want to replace, and so on.

You will be asked to fill a feedback form and request a return merchandise number while we are sending confirmation and return instructions.

Mark return merchandise number clearly on the items with original packing and mail them.(You will be responsible for shipping charge of your replacement or refund from your country to us.).

Once the returned package arrives, we will immediately send you a notification and a full refund in the original method of payment.
The above statements are subject to Pearlhours' terms and conditions.

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